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RACCOON GANG: WE ARE HERE TO HELP!

 

Support

Our team of edX professionals will be happy to support your platform.

We guarantee 1 month of FREE support after deployment of an instance on the server.

Our support includes consultancy, development and bug fixing services. We even provide 24/7 support for VIP clients who can wake us up at night and ask for help in case of emergency, if any.

Please look at our Support Plans below and let us know which one is the most suitable for your needs.

  Light Strong Super VIP
Email/Skype (chats) Support
Phone Support
Guaranteed Response Time 8h 6h 4h 2h-30min*
Guaranteed Resolution Time up to 48h 16h - 24h 8h - 16h 2h - 8h
Bug fixing if an issue was found in
our code (not in edX standard
functionality)
Total time for consultancy and
development services**
5 10 15 20
Daily monitoring of errors on the
website and processes on the server
24x7 emergency response***
Price per month: $250 $450 $650 $1000
Price per 6 months: $1500$1350 (save $150) $2700$2400 (save $300) $3900$3450 (save $450) $6000$5400 (save $600)
Price per 12 months: $3000$2400 (save $600) $5400$4200 (save $1200) $7800$6000 (save $1800) $12000$9600 (save $2400)


*2h response time for a standard issue with low priority. 30 min response time for emergency issue with the highest priority (e.g. site is down, static page is crashed, anything that can prevent courses to run)

**all prices and hours are shown per month. Support hours expire at the end of each support month.

***+100 USD per each emergency case fixed at night between 4:00PM and 9:00AM (UTC)

Save more, pay less!

We have even more options for those who are not sure they would use support on a monthly basis, but our help would be needed from time to time. Contact us and we will propose you the best price for solving your problems.

We have highly qualified devops with extensive experience in running and maintaining Open edX (Python/Django) applications, Customer Account Managers and Support Managers ready to assist you with any issue you encounter during your acquaintance with edX platform when creating and managing your courses and students.

 

 

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