Common Onboarding Challenges We Solve
Missed Opportunities to Personalize the Onboarding
Around 63% of customers report that the quality of support provided during onboarding influences how much they value a product.
Delays in Customer Success
Slow or insufficient adaptation slows down the client. Each extra step in your onboarding process could result in losing up to 20% of new users.
Lack Of Consistent Training
Lack of consistency in onboarding leaves customers with knowledge gaps. Provide customers with the tools to use your product or service from every angle.
Inability to Scale Onboarding
Manual customer onboarding can become a bottleneck as your customer base grows. Automate customer onboarding to scale the process.
Services For Automated Customer Onboarding
From rapid LMS deployment to personalized training, our customer onboarding services are optimized for maximum customer satisfaction.
Rapid LMS Deployment
Jumpstart your customer onboarding process with our rapid LMS deployment.
Mobile Apps Configuration
Provide your customers with mobile apps for easy access to training materials.
Push Notifications Integration
Keep your customers informed of important updates and events related to your product or service.
Variety of Content Types
Engage diverse audiences and personalize the onboarding experience with videos and interactive modules.
Branding and Custom Design
Align your onboarding process with your brand’s identity.
Custom Feature Development
Specialize functionalities to your onboarding platform.
Content Creation Consulting
Our experts provide consulting and assistance to prepare informative materials that resonate with your customers.
Analytics Tools
Track individual progress, identify learning gaps, and make decisions to improve the onboarding process.
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Benefits for Your Business
With our outsourced customer onboarding services, these benefits are within your reach.
Ensure the customers get a firm grasp of the product/service features and help them reach a measurable success to deliver high-touch customer onboarding.
Easily inform your customers about updates of your products and services. Provide exactly the training needed to the people who need it.
Quickly produce a knowledge base of instructions and guides to provide training with solving any possible issues and keep this knowledge base up-to-date with ease.
Receive live feedback on your product or service customer training efficiency and adjust the training methods should the need be.
Why Choose Raccoon Gang Customer Onboarding Services
Our e-learning solutions for companies are prepared to provide exceptional results.
Custom Solutions
Since 2015, we have been developing custom solutions for training, onboarding, and training.
Measured Results
More than 200 successfully implemented projects involving approximately 6 million learners.
Scalable Solutions
Over 1,000 platforms have been deployed for various industries, from the education sector to government and non-profit organizations.
Easy Process
Rapid LMS deployment and implementation of a solution for personalized training and support.
Testimonials
"We have used the service provided by Raccoon Gang while transferring our learning web-platform Prometheus based on OpenEdX from a dedicated single machine to the set of Azure accounts provided by Microsoft. Guys from Raccoon Gang did a great job. They deployed a network of virtual servers on several Azure accounts. That system eventually became stable and ready to respond to the high user traffic demand. Raccoon Gang team continually supports our platform. It is our pleasure to work with them"
"...We have a great partnership with Raccoon Gang. They've provided a great deal of support in the implementation of Labster's Next Generation Educational Platform. I'm very happy with the work we've done so far, and I'm looking forward to collaborating on more amazing projects in the future..."
FAQ
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Q: How much does your customer onboarding service cost?A: The cost of our customer onboarding service depends on the specific requirements and complexity of your project. Each project is treated as a unique solution. Get scalable and flexible pricing options today.
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Q: How quickly can we start using the onboarding system?A: This will depend on the scope of your project. But you can count on the fastest possible start within a few days.
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Q: What kind of analytics will we get to track the onboarding process?A: We integrate analytical tools so that you can monitor important success indicators such as individual progress, engagement, completion rate, and other data in real time.
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Q: How can we ensure that our branding is consistent in the onboarding process?A: More than 9 years of proven experience in customizing educational platforms allow us to create individual solutions for each customer and his brand identity
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Q: What support do you provide during and after onboarding implementation?A: Our team provides full support during the implementation of your onboarding system and continues to offer assistance afterward.
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The RaccoonGang has been nothing but exception with regards to the planning of, developing and after-service when it came to our edX roll-out. More so, the learning curve on this has been huge for us and RG has simply made it possible with the sharing of knowledge and answering of questions. We would not be in the position we are now where we have a competitive solution in market had it not been for the RG and their teams of supportive staff. I would highly recommend RG to any company.