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Open edX Technical Support by Raccoon Gang

Open edX platform allows easy management of the courseware, yet it does require technical background for setup and configuration. Raccoon Gang employees were the part of Open edX platform development and release. Our team is also actively participating in further Open edX platform evolvement. Due to this we can guarantee the best level of customer support you would expect.

Our Technical Support Offers


Our technical support packages are designed in order to remove all the technicalities of running the instance of the instructors and allow them to focus on content creation and working with students. Also, each package includes some consultancy time which you may use as you wish - you may ask questions, request instructional design support, ask for minor design adjustments, settings change,  etc. during the working hours: Mon-Fri 10:00-19:00 (EET). 

For more details, please click on the "book" icon below and read our Support User Guide. 


Our Technical Support Pricing

  • Website issues and server processes monitoring

  • Critical issues/showstoppers resolving

  • Communications through

  • Response time

  • Resolution time for critical issues and show-stoppers

  • Hot fixes**

  • Weekly reports

  • Total time for consultancy and refinements

  • Price per month
  • Price per 6 months:
  • Price per 12 months:

* $100 per 1 request processed out of the working hours Mon-Fri 10:00-19:00 (EET).

** Security patches can be updated only for the latest and the previous releases

Save more, pay less

We ensure your requests are fulfilled on time and provide Open edX platform support for companies, universities, organizations and individuals. We have multiple means of communication, so we will always be in touch if need be.

Raccoon Gang has highly qualified devops with extensive experience in running and maintaining Open edX (Python/Django) applications, Customer Account Managers and Support Managers who stand ready to assist should you face any issue with Open edX platform.

Want to talk with Open edX platform experts? CONTACT US!

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