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Open edX technical support

 

Open edX platform allows easy management of the courseware, yet it does require technical background for setup and configuration. Raccoon Gang employees were the part of Open edX platform development and release. Our team is also actively participating in further Open edX evolvement. Due to this we can guarantee the best level of Open edX technical support you would expect. 

Raccoon Gang provides top quality technical support to all revisions of Open edX, as well as deploying updates of existing xBlocks or installation of new ones. We take care of stable operations and smooth adjustment of your online courses. 

Our Technical Support Offers

 

Open edX Updates

LMS Updates

Adjusting and configuring Open edX platform settings

Adjusting

Platform Settings

xBlock updating and configuration

Xblocks Updating

and Configuration

Open edX security audit and updates

Security Audit

and Updates

 

Our Technical Support Pricing

  Light Strong Super VIP
Email/Skype (chats) Support
Phone Support
Guaranteed Response Time 8h 6h 4h 2h-30min*
Guaranteed Resolution Time up to 48h 16h - 24h 8h - 16h 2h - 8h
Bug fixing if an issue was found in
our code (not in edX standard
functionality)
Total time for consultancy and
development services**
5 10 15 20
Daily monitoring of errors on the
website and processes on the server
24x7 emergency response***
Price per month: $250 $450 $650 $1000
Price per 6 months: $1500$1350 (save $150) $2700$2400 (save $300) $3900$3450 (save $450) $6000$5400 (save $600)
Price per 12 months: $3000$2400 (save $600) $5400$4200 (save $1200) $7800$6000 (save $1800) $12000$9600 (save $2400)

 

*2h response time for a standard issue with low priority. 30 min response time for emergency issue with the highest priority (e.g. site is down, static page is crashed, anything that can prevent courses to run)

**all prices and hours are shown per month. Support hours expire at the end of each support month.

- Support department hourly rate is $50. 
- If you feel that you don’t need our constant assistance, thus you don’t want to buy a monthly package, but still have a one-time task to be done - it’s ok. We can propose our minimal cost of $150 (3h) for such cases.

***+100 USD per each emergency case fixed at night between 4:00PM and 9:00AM (UTC)

Save more, pay less!

We ensure your requests are fulfilled on time and provide Open edX support for companies, universities, organizations and individuals. We have multiple means of communication, so we will always be in touch if need be.
Raccoon Gang has highly qualified devops with extensive experience in running and maintaining Open edX (Python/Django) applications, Customer Account Managers and Support Managers who stand ready to assist should you face any issue with Open edX platform.
If you want to have Open edX technical support from the developers of the platform itself - contact us now!

 

 

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