Regarding your team’s work on the LMS, my team and I are very impressed with the platform and the speed of delivery. We also greatly appreciated the regular updates. The demo last week was well-executed, giving my team a solid understanding of the software. Additionally, the Google sheets file with tutorial links has been very helpful.
In terms of improvements, we don’t have any comments as we were thoroughly satisfied with the entire development process. Keep up the excellent work!
I wanted to send a brief note complimenting the Raccoon Gang team on their excellent work. The entire team—Stas, Mariia Moskalenko and Ostrochreva, Anton, and Eugene—was thorough, thoughtful, and helpful. I was consistently impressed with the amount of forethought and preparation the team would do before each meeting.
Most importantly, the platform looks and performs beautifully. Thanks to the RG crew, we can continue to offer free courses to hundreds of thousands of charities for years to come.
We partnered with the Racoon Gang a long time ago and they were so helpful, knowledgeable and nice people. The reason why we keep partnering with them is because they understand how important it is for our business to have our LMS in shape every day. They are responsive and if there is a problem, their turn-around times are as good as our own support team. It doesn't matter the time-zones, it doesn't matter their workload, they are just super-people. Their Project Management is excellent. They understand the technical aspect but also human behavior.
It was a good and co-operative collaboration. We will look forward to more such projects together.
I also want to thank the entire RG team, specially, Glib, Yulia, and Olha for their excellent co-operation.
You all are absolute rockstars! The thanks goes to you all for all of your incredible work. I can’t tell you how much we appreciate it!
Started just as a sketch with some vague requirements, it became a finalized project, all with the work done by your team who completed it in a compact timeline. We're proud of having such a great partner to take the job and make it one of the top learning platform in region. Thank you for your honesty and transparency in communication, I’m sure that the project is in good hands. We will discuss our plans for the next year when we all can work in harmony and get the best out of this product.
Quick responses at any hour, detailed solutions to issues and helpful documentation. Support staff is also always willing to go the extra mile and assist in correcting or resolving issues from the their end or point of access.
Raccoon Gang supported us into creating, implementing, and branding our LMS using the complex ecosystem of open EdX. We really appreciated Anastasiia and her team for their accountability: always caring for quality communication, time management and flexibility into offering ad-hoc solutions to accommodate our needs. Thanks to RG we can now scale on budget the delivery of our staff training worldwide through our website and mobile app! Thank you!!!
Kudos to Maryna for her dedication despite not feeling well earlier during the week to deliver the requested changes. Maryna and Tamara have done a great job to understand our requirements and made appropriate project adjustments to cater to the few unexpected surprises found. The development team is very responsive to the issues reported and fixes are done in a timely manner.
It was good for you to provide SMTP service when we really needed it. Also, it is great that you took action to improve services after our feedback.